Key aspects of the role we are offering you:

• Overseeing customer training requests across operational departments to ensure cost-effective resource utilization.
• Optimizing capacity management by providing insights for operational decisions.
• Collaboration with the regional sales team and Account Managers to establish monthly revenue forecasts and create capacity and resource plans.
• Developing and managing training schedules aligned with customer needs.
• Overviewing resource allocation - including instructors, simulators, and classrooms.
• Conducting data analysis of training demand and industry trends for accurate forecasts of future training needs.
• Identify process enhancement opportunities.
• Mentor and develop planning team members.
• Leading a team 4-6 members

Our ideal candidate has:



• Bachelor's degree or equivalent through experience.
• Relevant experience in the Airline or training environment.
• Minimum 5 years of Leadership experience
• Proficiency in customer service principles, IT systems, and planning or coordination of schedules in an airline or training environment.
• Proficiency in Excel, PowerPoint, Outlook, and MS Power BI. Knowledge of Gemini/STARS is a plus.
• Familiarity with work processes, volume, and characteristics associated with aviation training environments.
• This role requires a candidate with a strong drive for results, customer focus, analytical skills, leadership acumen, and effective communication abilities.